Want to Join Frends Solution Support team?   

Frends is growing and as a result, we’re now looking to strengthen our Solution Support team by hiring a Support Engineer to work with the Frends eiPaaS platform solution support.

Solution Support team is responsible for maintaining customer integration environments and integration solutions globally within the Service Level Agreement (SLA), specific to each customer. The team members handle customer issues and service requests via the customer interface and Jira. In addition, we offer customers consultation on problem-solving, best practices, and solution models in conjunction with Frends product development.

Your daily work tasks include:

• problem-solving and incident management within SLAs, as well as resolving questions relating to implementations

• installation and configuration of environments

• takeover, support, and continuous development of integration solutions, especially the error handling features and health checks

• continuous communication with the customer's technical people and our project teams, as our internal stakeholders

• prioritize tasks according to the SLAs

You can find out more about an average day for the Frends Solution Support team on our blog.

The team is expected to proactively share input and improvement ideas to internal stakeholders, analyse trends within customer solutions, suggest and perform improvements within your area of expertise – or initiate the change, when needed. Also, we maintain many different technical documents and instructions.

You will become part of a core team of five people, where work will be divided according to each team member’s expertise and interests. In addition to the core team, the work is carried out closely with service managers, developers, Frends R&D and our customers' system managers.

We expect: 

• Proven track record of maintaining IT infrastructure; Working in a system administration role or similar

• Experience with PowerShell scripting for automation, task scheduling, and system management

• Understanding of networking fundamentals – DNS, TCP/IP, routing, and firewall principles

• Knowledge of backup and recovery solutions, including disaster recovery planning

• Monitoring and logging tools in the Windows environment (e.g. Event Viewer) for system health and troubleshooting

• Fluency in Finnish and English 

• Good communication skills

• Ability to work independently in a fast-paced environment

• Work experience in SLA or customer-facing support team

• Motivation to learn more and develop your own skills
  Interest in: integrations / integration platforms and databases; cloud platforms, containers and scripting; C# or other programming languages

We offer you 

• the opportunity to develop and expand your skills 

• low hierarchy and flexible and relaxed organizational culture. Strong team spirit, as well as trust, freedom, and flexibility, are the cornerstones of our culture 

• strong, growing market, and strong investments in both our people and product 

• the opportunity to work in one of the Nordics' leading and growing integration technology organization and influence our growth journey 

• an interesting and responsible role where you can further develop your skills and career 

• own, Finnish integration platform Frends which is recognized in the latest Gartner® Magic Quadrant™ for Integration Platform as a Service, Worldwide. 

• flexible working times and hybrid work mode in Finland  

• skilled and supporting co-workers and supervisor 

• an employer who supports you in various life situations 

• safe, stable, modern, and growing workplace 

• Competitive salary: 43-60K €

Interested to join us?   

If you want to impact and join our growth journey, please contact us and let us know more about you!

Other related to the job

• You need to communicate in English and Finnish, as the team’s working language is English. 

• The start is flexible according to your situation. 

• The person selected for the position will need to undergo a credit check and a security clearance.

Want to know more about Frends?

Frends eiPaaS is our own, Nordic, modern, low-code integration platform. Frends solves the digitalization challenges of both global and smaller customers and in both private and public sectors in various industries. As a brand Frends is over 30 years old but the recent rise of iPaaS Frends has seen explosive growth in the Nordic and Europe markets. It has been and is constantly being developed by our own R&D team. The latest incarnation of the product utilizes modern technologies and cloud services.

Visit our webpage. Check out our use cases. Listen to our webinars. Learn more about

Frendszone from our blogs.