• Collaborate with the Documentation Product Manager to ensure public and internal docs are current and comprehensive.

• Deliver 1st-level support for Disaster Recovery (DR) scenarios and participate in architectural optimization discussions.

What you bring:

Infrastructure & operations

• Proven track record in IT infrastructure / system administration.

• Strong on-premise deployment experience, including Windows Server, IIS, and Windows Services.

• Networking fundamentals: DNS, TCP/IP, routing, firewalls, reverse proxies, VPN/IPsec.

• Working knowledge of at least one virtualization or cloud platform (VMware, Hyper-V, Azure, AWS, GCP).

Databases

• Hands-on SQL Server experience, including high-availability patterns (AlwaysOn, clustering) and the ability to inspect and seed configuration data directly via T-SQL.

• Experience with backup, recovery solutions, and Disaster Recovery (DR) planning.

Integrations & APIs

• Hands-on experience with REST APIs, API gateways/management, and API key/policy concepts.

• Comfortable troubleshooting HTTP, TLS/certificates, and authentication flows.

Scripting

• Proficiency in at least one of: PowerShell, Bash, Python.

Ways of working

• SLA-driven, customer-facing support experience.

• Strong written English communication; ability to handle multi-party customer threads professionally.

• Ability to create and maintain clear technical documentation.

• Problem-solving mindset; able to work independently in a fast-paced environment.

Nice to have

• Messaging systems: RabbitMQ, Azure Service Bus, ActiveMQ.

• Additional databases: PostgreSQL, MySQL, SQLite.

• Web hosting beyond IIS: Kestrel, NGINX, Apache.

• Object storage: Azure Storage, S3, MinIO.

• Containers and orchestration: Docker, Kubernetes.

• Experience with airgapped / regulated customer environments.

• Identity & security standards: OpenID Connect (OIDC), OAuth 2.0, SAML, ADFS, Microsoft Entra ID.

• Understanding of JWT validation, JWKS endpoints, and claim mapping.

• Nordic language skills (Finnish or Swedish) — a clear plus given our customer base.

Note: This is a product-centric support role. While technical depth is required, the focus is on platform operation rather than building customer-specific integration solutions.

What success looks like in the first 6 months

• You independently handle the majority of incoming Minor and Major FPS tickets across cloud and on-prem tenants.

• You have led or supported at least one on-premise agent installation or architecture review with a customer.

• You have contributed at least three documented runbooks or knowledge-base entries.

• You are consistently meeting or exceeding KPIs: Customer Satisfaction (CSAT), First Contact Resolution (FCR), and SLA Compliance.

Why Frends?

• Work Flexibly: Enjoy modern, flexible working times and a hybrid work model in Sweden with a focus on work-life balance.

• World-Class Execution, Nordic Values: Combine ambitious commercial performance with Nordic-rooted values like transparency, low hierarchy, and trust.

• "Get Things Done" Mentality: We value outcomes over corporate politics or endless approval chains.

• A Product That Society Trusts: Modern Microsoft-based technology stack and a low-code platform built for secure, scalable integrations.

• Visible Impact: Your work directly shapes Frends' positioning and growth. This isn't being rep #247—this is scaling the foundation.

• Nordic Leader, Global Challenger: Join one of the leading Nordic integration technology organizations with its own platform, Frends, and help us win as the leading European alternative.

• Thriving Integration Field: Join a vital and growing field where your skills directly support the infrastructure of society. Integrations keep the world spinning.

• Competitive Compensation: Fixed salary 45 – 63k EUR & benefits

Interested in joining us?

Would you like to become a key part of our growing team and help us create the best integration community in the industry? Get in touch, and let´s connect!

Additional Information:

• The application period ends 7th of August, and we will start going through the applications in the beginning of August.

• The start is flexible according to your situation.

• We prefer locations near our office in Espoo, Finland as we would like you to visit the office from time to time.

• Our recruitment process includes three to four discussions (digital and live). To ensure a smooth and informative process, you will meet at least our People Integrator, Head of Product Support and team members. Reference checks are also included in our process.

• Please note that we accept applications for this position only through our career website.