Posts

Frends Service Manager works remotely from Mexico
During her probation period, Senior Service Manager, Aino Tarhala, asked her superiors if she could relocate to Mexico, Merida, for a year. The answer was “yes,” and now Tarhala is hardcore testing the Finnish technology company’s remote work culture....
- Service Manager
- career story
- culture

Working as a Service Manager at Frends
A Service Manager is responsible for delivering the promises of Frends customer service agreements on an operational level. The service manager can be responsible for several clients, sometimes from a single sector and sometimes from different sectors....
- role blog
- Service Manager

A Service Manager’s Day
Coffee and email. The cornerstones of a Service Manager's morning. I put a pot of coffee on and open my laptop. I start the day by going through my emails, and picking out those that need immediate action. Once the coffee pot has been emptied and the...
- role blog
- Service Manager